If you take a few moments and read these points, you will be wondering why you haven't moved your insurance to Harwood & Son sooner!

The biggest reason is that we are unlike most other insurance agencies. Every agency thinks they are different from the rest, so we know you've heard this claim many times before. But we can back it up:

  • We offer 24/7 Customer and Claim service. Harwood & Son is Always Open and available to assist you with policy changes and claims processing.

  • Every one of our employees, no matter their position, is a fully licensed agent!

  • 60% of our staff holds the difficult Certified Insurance Counselor (CIC) designation.

  • 40% of our staff holds the prestigious Certified Insurance Service Representative (CISR) designation.

  • Our agents attend at least 20 hours of continuing education classes annually (state law requires agents to attend only 8 per year).

  • Harwood & Son offers a full service, secure website in addition to it's 24/7 customer and claims service.

  • Our agents are able to review policies from other agencies and find gaps in coverage and significant exposures that the other agents were unaware of.

  • Our staff is fully accredited to instruct the other insurance agents in various topics of insurance coverage.

  • Our staff includes two Past Presidents of the Professional Insurance Agents of Virginia and DC (PIA of VA & DC)

  • Our staff includes the recipient of the PIA Customer Service Representative of the Year Award.

  • Our staff includes the recipient of the Young Agent of the Year Award.

  • Our Staff includes the recipient of the PIA Committee Chairman of the Year Award

  • Our staff includes the two-time nominee for the PIA Agent of the Year Award

  • Our staff meets annually on your behalf with our state Senator and Delegate regarding various pending state legislation that could affect our clients.

  • Our staff meets annually on your behalf with our 2 US Senators and Congressman regarding pending federal issues that affect our clients - issues such as National Flood Insurance (NFIP), Terrorism Risk Insurance Act (TRIA), Federal Emergency Management (FEMA) and others.

  • The Harwood family has been providing insurance services to the Farmville area for over 140 years - across Five (5) consecutive generations!

Hopefully you will agree that Harwood & Son is unlike most other insurance agencies; we are extremely qualified to partner with you to protect your various assets and deliver the kind of service that will exceed your expectations. How about your current agent? Does he/she do just enough continuing education to get by? Does he/she invest in technology and service to make sure you get the absolute best of everything? Does he/she seem more focused on selling policies than protecting your assets?

Let's talk for a moment about the security of your personal financial information. How is your current agent securing your identity info? In this day and age of chronic Identity Theft, is he/she keeping your private information - including your Social Security number - in a paper folder? Does your current agent even know if you are insured against Identity Theft?

If something happened to your current agent's office, such as a hurricane or flood, would your information be lost or destroyed for good? If someone broke into your current agent's office, would the burglar be easily able to open the file drawer and steal your name, address, phone number, credit history, social security number and such?

Harwood & Son has embraced the technology of the 21st Century. Our clients are assured that their private info is guarded with the most sophisticated security available today.

We store your private insurance information in a facility that was designed and built with:

  • Redundant power systems

  • Multiple backbone Internet connection

  • Dual Internet security systems

  • No expense was spared in providing you with a secure, reliable, highly responsive, applications network.

  • Our data center is backed by a mirrored (co-located) site in Phoenix, AZ.


Our data center is a designated "High Security Zone" with limited, monitored access. This insures that only our highly trained and highly skilled technicians will come in contact with the network and be on hand to provide immediate response to any problem.

The servers are mounted in seismically braced racks with a FM-200 fire suppression system combined with a pre-action dry pipe sprinkler system overhead in case of emergencies. Backups are made twice daily and stored, via armored car, in undisclosed off-site facilities that specialize in media security. The security of your data is one of our primary concerns.

Redundant firewalls with high-end monitoring products were installed to protect the network from disruptions and intrusions.

In addition, we've applied the same commitment to security with our website. When you submit a quote or a change request, you can be assured that our forms are secured with dual SSL level guards using dual algorithmic encryption. In fact, sending your info via our website is more secure than calling it in over the phone!

So, why should you do business with Harwood & Son?

Well, ask yourself if your current agent has demonstrated the same commitment to 24-hour policy & claims service, education and insurance knowledge, top-notch service that wins industry awards and sets the standards for others to follow, legislative involvement on your behalf, technology and safeguarding your personal private information. Does your current agent even have a disaster plan in writing to ensure you are taken care of in case another hurricane comes to town? Does he/she know how to respond to you when the phones and internet are all down?

Think about us the next time you see your agent retrieve your paper folder from his/her file cabinet!